On November 27, 2019 it became known that the Department of Information Technologies (DIT) of Moscow announced a tender for the provision of comprehensive services for technical support and system support of the information system "System for monitoring and analyzing Internet activity of users of the city of Moscow " in 2020. Tender documentation posted on the public procurement website .
As reported, the initial maximum contract value is 50 million rubles. Applications are accepted until December 5, 2019. According to the terms of reference, the information system for monitoring and analyzing Internet activity of users is designed to improve the quality of promotion and popularization of the content of information systems and resources of the city of Moscow. In particular, with its help, the optimal platforms for communication with visitors and channels for promoting content are determined, depending on the segment to which the visitor or Internet resource belongs.
The Moscow authorities are looking for a contractor to support the system for monitoring users' Internet activity. The main functions of the system include monitoring the attendance of Internet resources and identifying those sections that need to be optimized in order to increase this attendance. In addition, the system monitors changes in the audience, as well as its segmentation and clustering with the ability to identify target groups. The system should visualize the results of the analysis of patterns and features of user behavior so that this visualization is sufficient for making decisions regarding the directions of resource development.
According to the terms of reference, at the preparatory stage, the contractor will have to organize operational services in accordance with the customer's requirements, and at the main stage will be engaged in user support, application and system administration, as well as adaptation support of the system.
IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting.
Services are provided in order to provide information and consulting support for users' work with the system, as well as maintain technical and operational documentation and update it based on the results of processing user requests. In addition, the goals include determining the current state of system components using automatic event monitoring and maintaining the parameters of software and hardware functioning that meet the requirements of the system and production processes, in particular, the continuity criterion.