The strategic CIO and technology as a business support

It is also important to remember that we are experiencing “the fourth industrial revolution”, a combination of technologies that enables decentralized decision making between machines in cooperation with humans. This has a significant impact on the role of CIOs.

It is no longer possible to treat IT as a sub-department of any other sector. IT is at the heart of business and companies that do not give it due importance tend to see its results wane, as fierce competition and constant technological innovation make markets even more dynamic and complex.

According to the Global Center for Digital Transformation study, carried out by Cisco, ⅓ of business executives are concerned about the transformations expected in their segments for the next five years.

In view of this, the strategic CIO is also responsible for orchestrating the way that businesses will deal with the speed of technological change, as well as taking advantage of new resources and services that reach the market.

IT Analyst has to review existing IT systems and internal processes. They have to work in collaboration with the management to understand IT objectives. It is important to have a better understanding of cutting-edge technologies to optimize organizational efficiency.

To exemplify this movement, it is important to point out that the strategic CIO must focus on the relationship between new technologies and businesses in order to best serve what customers want. Thus, it assumes responsibility for:

• products and services that match your expectations for functionality and quality;

• closer and more human service;

• agility, accessibility and practicality in the relationship;

• guaranteeing information security in the face of growing risks;

• facilitating more data-driven business management (in real time, always available) etc.

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